Why do my Apex Enrollment Forms say Office Ally, Change Healthcare, or Optum?
Third party EDI and ERA enrollment forms through Apex
If you have completed your enrollment request for Apex EDI Clearinghouse, you may start receiving emails with attached EDI and ERA enrollment forms to complete and submit.
Although you are going to be submitting EDI claim files and receiving ERA payment details through Apex, some of the EDI and ERA enrollment forms may come with Office Ally, Change Healthcare, or Optum verbiage.
This is because certain insurance companies have agreements to only receive EDI claim files or only send ERA payment details through certain clearinghouses. In order to ensure that you are able to submit your claims and receive ERAs using the Apex Clearinghouse through My Clients Plus, Apex will sometimes work with third parties like Office Ally, Change Healthcare, and Optum in order to transmit claim information to the desired insurance company.
If you receive enrollment forms through an email from Apex with Office Ally, Change Healthcare, or Optum verbiage or logos, please fill out and submit these forms as instructed.