Finding Incomplete Payment Entries

If you are posting a payment and get a message that it has been entered previously by X username on X date, you most likely have come across a payment that has been entered but the balance was not updated.

To correct this:

Go to Payments Received and Adjustments. Instead of clicking on "Enter New Item", you’re going to view payments already entered.
Move the Beginning Date back to the first date you were doing payment entries. When you do this, you should see a long list of postings.
If they have a Green check they are finished and posted.
If they have a Red stop they are not finished or posted yet.
You can click on the BLUE posted date to see the payment and complete it.